Req ID: RQ211540
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret
Public Trust/Other Required: None
Job Family: Field Service and Support
Skills:
End User Support,Field Service Engineering,Network Administration
Certifications:
CompTIA Security+ CE | CompTIA - CompTIA
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a Field Computer Specialist at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.
The Naval Criminal Investigative Service (NCIS) is an organization of over 2,200 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the Department of Navy (DON) component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
**This position is pending funding.
HOW OUR FIELD COMPUTER SPECIALIST WILL MAKE AN IMPACT:**
As a Field Computer Specialist , the work you'll do at GDIT will be impactful to the mission of our NCIS team onsite in Norfolk, VA.
Provides technical advice and guidance on installation, adaptation, configuration, and/or enhancement of company technical products, programs, and systems. On-site engineering technicians who utilize analytical and critical thinking to troubleshoot issues and problems with equipment or systems. Applies theories and write reports to outline issues and solutions.
Provide IT support throughout area of responsibility
Utilize ServiceNow for change management, ticketing system and asset inventory
Coordinate troubleshooting efforts for resolution of network outages
Perform Trusted Agent functions for SIPR Token program
Assist users in the region with VTC system deployment and maintenance
Support various admin duties, ex. Audits, inspections, create SOP, various data calls, training requirements, etc.
Support NMCI by gathering requirements, ordering equipment, and coordinating with the Contract Technical Representative (CTR).
Maintain accurate inventory of IT assets, configure equipment out-of-the-box, and support troubleshooting
Helps diagnose and resolve computer-related problems as requested by employees and contractors, either in person or by using remote control software
Responds to telephone calls and email requests for technical support
Analyzes, troubleshoots, and resolves problems with business applications and hardware on all enclaves
Performs general maintenance tasks and resolves fewer complex problems immediately, while more complex issues are communicated to a higher level of support
Accurately documents all work in appropriate problem-tracking software
Brief Senior Leadership on all IT issues affecting the AOR
Accurately documents all work, inventory, and system changes in ServiceNow
Travel (primarily local - government vehicle provided) is required for this position.
Locations: Naval Station - Norfolk, VA
Naval Air Station Oceana - Virginia Beach, VA
Joint Expeditionary Base - Little Creek Virginia Beach, VA
Norfolk Naval Shipyard - Portsmouth, VA
Portsmouth Naval Hospital
Naval Weapons Station - Yorktown, VA
NCDOC - Suffolk, VA
Virginia Beach Town Center
Chesapeake, VA
Richmond, VA (rare)
Roanoke, VA (rare)
WHAT YOU'LL NEED TO SUCCEED:
Security Clearance Level: Active Top-Secret clearance.
Required Experience : 5+ years of experience with network administration and user support; Experience in a military environment is a plus
Experience with installation, operation, configuration, and maintenance of multiple @types of business and end user-specific application software in a large government installation
Familiarity with a variety of technical support applications, concepts, practices and procedures
Required Certifications: Security+ CE and GSEC, MCSA, SSCP or CCNA-Security.
Education: AAS Degree or equivalent work experience.
Work Location: Onsite in Norfolk, VA.
Travel: 25 - 50%
Position Availability: Position is pending funding.
US Citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
NCIScareers
The likely salary range for this position is $83,927 - $113,549. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
